FAQ

Ordering and Payment
  • How do I place an order? Browse the collection, select items, and add to the cart. Proceed to checkout, enter details, and confirm. Some sites confirm orders via WhatsApp or phone call.
  • What payment methods are accepted? COD is common within Pakistan. Other options include bank transfers, JazzCash, or EasyPaisa.
  • Do you offer custom stitching? Many sites offer tailored options for tailored fits alongside ready-to-wear.
  • Can I edit my order? Changes can often be made within a limited time (e.g., 12 hours) by contacting customer support via WhatsApp or email.
Shipping and Delivery
  • What are the shipping charges? Standard shipping in Pakistan is often between Rs. 200–300, with free shipping available on higher-value orders.
  • How long does delivery take? Local orders take 3–7 working days, while international shipping times vary.
  • Do you ship internationally? Yes, many websites offer worldwide shipping for international customers.
  • How can I track my order? A tracking ID is sent via email  once the order is dispatched. 
Returns and Exchanges
  • What is the return/exchange policy? Exchanges are usually allowed within 2–14 days if items are unused and in original condition.
  • What if I receive a defective item? Contact customer service within a short window (e.g., 1–2 days) with photos of the defect for an exchange or refund. 
Product and Sizing
  • How can I ensure the right size? Consult the specific size chart provided on the product page as sizes may differ from international standards.
  • Are the colors accurate? Colors might slightly differ due to lighting or screen settings, but reputable brands usually provide high-quality, authentic images.